Privacy Policy – bit399

1. INTRODUCTION

bit399 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all users ("you", "the User", "the Player") who access the bit399 website and services. This Privacy Policy describes in detail what personal data bit399 collects, the purposes for which that data is used, how it is stored and protected, with whom it may be shared, and what rights you have in relation to your data.

This Privacy Policy should be read alongside the bit399 Terms and Conditions and the Responsible Gaming Policy, both of which are incorporated by reference. By using the bit399 platform — including browsing the website, creating an account, making a deposit, or placing a bet — you acknowledge that you have read this Privacy Policy and consent to the data practices described herein.

bit399 serves players in Pakistan and beyond. Pakistani users should be aware that data protection laws in Pakistan are evolving. bit399 applies best-practice data protection standards in its operations regardless of the specific legislative framework applicable in any individual user's jurisdiction.

2. DATA WE COLLECT

bit399 collects personal data in the following categories:

2.1 Registration Data. When you create a bit399 account, we collect: your full name as provided, your Pakistani mobile number (used as your primary account identifier and for SMS verification via Telenor, Jazz, Ufone, or Zong), your chosen account password (stored in hashed, non-reversible form), your date of birth (collected for age verification — you must be 18 or older), and your city of residence where provided (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).

2.2 Identity Verification Data. Where bit399 is required to verify your identity — either as part of standard Know Your Customer (KYC) procedures or where required by our AML obligations — we may collect copies of your Pakistani CNIC or passport and supporting documentation confirming your address or source of funds.

2.3 Financial Data. We collect records of all deposits and withdrawals processed through your bit399 account, including the payment method used (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, or USDT), the amounts transacted, and transaction reference numbers. We do not store full payment instrument credentials (e.g., full JazzCash PIN numbers or bank account passwords) on our servers.

2.4 Betting & Gaming Activity Data. We collect comprehensive records of your betting and gaming activity on bit399, including bets placed, games played, stakes wagered, winnings received, and session durations. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical & Device Data. We collect data about the device and network you use to access bit399, including IP address, device type and model, operating system, browser type and version, and approximate geographic location derived from your IP address. This data is used for security monitoring, fraud prevention, and platform performance analysis.

2.6 Communications Data. If you contact bit399 customer support, we retain records of your communications including the content of messages, the date and time of contact, and the resolution provided. This data is used for quality assurance and dispute resolution purposes.

3. HOW WE USE YOUR DATA

bit399 uses the personal data it collects for the following purposes:

• Account creation and management: To register your account, verify your identity, maintain your account balance, and process deposits and withdrawals.
• Service delivery: To provide you with access to the bit399 sportsbook, live casino, and slot games, including personalising your experience based on your betting and gaming history.
• Payment processing: To facilitate deposits via JazzCash, Easypaisa, and other accepted methods and to process withdrawal requests to your nominated payment method.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, account misuse, money laundering, and other prohibited conduct on the bit399 platform.
• Regulatory compliance: To comply with applicable anti-money laundering (AML) obligations, age verification requirements, and any other legal obligations to which bit399 is subject.
• Responsible gaming: To monitor player behaviour for signs of problematic gambling and to enforce player-requested limits, cooling-off periods, and self-exclusions.
• Customer support: To respond to your queries, complaints, and support requests in a timely and informed manner.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the bit399 platform, resolve technical issues, and develop new features.

4. LEGAL BASIS FOR PROCESSING

bit399 processes personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between bit399 and the User — including account registration, payment processing, and service delivery.
• Legal obligation: Processing required to comply with AML regulations, age verification requirements, and other applicable legal obligations.
• Legitimate interests: Processing carried out in pursuit of bit399's legitimate business interests, including fraud prevention, security monitoring, and platform performance analysis, where those interests are not overridden by your data protection rights.
• Consent: Where bit399 relies on your consent for processing — for example, in relation to optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. DATA SHARING

bit399 does not sell, rent, or trade your personal data. We may share your data in the following limited circumstances:

5.1 Payment Processors. We share relevant transaction data with our payment processing partners (including JazzCash and Easypaisa gateway operators, and bank transfer processors for HBL, UBL, Meezan Bank, and Bank Alfalah) as necessary to process your deposits and withdrawals. These processors are bound by their own privacy and security obligations.

5.2 Identity Verification Providers. Where KYC verification is required, we may share identity documents with specialist verification service providers. All such providers are contractually obligated to process the data solely for the purpose of identity verification.

5.3 Legal and Regulatory Disclosure. bit399 may disclose personal data to law enforcement authorities, regulatory bodies, or financial intelligence units where required to do so by applicable law, a court order, or as necessary to prevent, detect, or prosecute fraud, money laundering, or other serious crimes.

5.4 Business Transfers. In the event of a merger, acquisition, or sale of all or part of the bit399 business, personal data may be transferred as part of that transaction. Users will be notified of any such transfer and the privacy terms applicable to their data following the transaction.

6. DATA RETENTION

bit399 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods:

• Account registration data and identity verification records: retained for the duration of the account plus a minimum of 5 years following account closure, to satisfy AML and regulatory retention obligations.
• Financial transaction records: retained for a minimum of 5 years from the date of each transaction.
• Betting and gaming activity records: retained for a minimum of 3 years from the date of each transaction or session.
• Customer support communications: retained for 2 years from the date of the communication.

Upon expiry of the applicable retention period, data is securely deleted or anonymised in accordance with bit399's data deletion procedures.

7. COOKIES & TRACKING TECHNOLOGIES

bit399 uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that allow the platform to recognise your browser and remember information about your session and preferences.

bit399 uses the following categories of cookies:

• Essential cookies: Required for the basic operation of the bit399 platform, including maintaining your login session and security tokens. These cannot be disabled without impairing platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, odds format preferences, and recently viewed markets.
• Analytics cookies: Used to collect anonymised data about how users interact with bit399, including page load times, navigation paths, and error reporting. This data is used solely to improve the platform.

You can control or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the bit399 platform.

8. DATA SECURITY

bit399 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the bit399 platform
• Encrypted storage of all passwords — passwords are hashed using industry-standard algorithms and are never stored or transmitted in plain text
• Access controls limiting which bit399 personnel can access personal data, on a need-to-know basis
• Regular security audits and penetration testing of the bit399 platform infrastructure
• Monitoring systems designed to detect and alert on unusual access patterns or suspicious activity

While bit399 takes data security seriously and implements appropriate safeguards, no internet-based platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights, bit399 will notify affected users as required by applicable law.

9. YOUR RIGHTS

Subject to applicable law, you have the following rights in relation to your personal data held by bit399:

• Right of access: You may request a copy of the personal data bit399 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where bit399 no longer has a legal basis or legitimate reason to retain it, subject to applicable retention obligations.
• Right to restrict processing: You may request that bit399 limit its processing of your personal data in certain circumstances.
• Right to object: You may object to processing carried out on the basis of legitimate interests where your individual circumstances warrant it.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, contact bit399 at: [email protected]. Requests will be processed within a reasonable timeframe. bit399 may ask you to verify your identity before acting on a data rights request.

10. CHILDREN'S PRIVACY

bit399 is strictly prohibited for use by individuals under 18 years of age. bit399 does not knowingly collect personal data from children under 18. If bit399 becomes aware that it has inadvertently collected personal data from an individual under 18, that data will be deleted immediately and the associated account will be permanently closed. Any parent or guardian who believes their child has registered on bit399 should contact us immediately at [email protected].

11. THIRD-PARTY LINKS

The bit399 website does not contain links to third-party websites. In the event that any third-party content or services are made accessible from within the bit399 platform, bit399 is not responsible for the privacy practices of those third parties. Users are encouraged to review the privacy policies of any third-party services they access independently.

12. UPDATES TO THIS POLICY

bit399 may update this Privacy Policy from time to time to reflect changes in its data practices, applicable law, or platform functionality. Updated versions will be published on the bit399 website with the date of last revision noted at the top of the document. Where updates are material, bit399 will notify registered users via the contact details held on their accounts. Continued use of bit399 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

13. CONTACT US

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bit399 processes your personal data, please contact our support team. Email: [email protected]

For information about the rules governing your use of bit399, see the Terms and Conditions. For responsible gaming tools and self-exclusion, visit Responsible Gaming.